SHIPPING
Orders over $99 ship free of charge anywhere in Canada.
For orders under $99, shipping costs vary by order depending on your location. All shipping costs will be calculated prior to your checkout in the cart section. All products are shipped via Canada Post.
Click here to see an estimated delivery date based on your postal code.
In the field "1. Enter your postal code" type L4W 5E1
Then type in your postal code in: "2. Enter a single destination postal code".
We ship as Expedited Parcel
PRODUCT RETURNS/REFUNDS
If you are unsatisfied with your Herbal Magic products for any reason we will give you a refund of your purchase price for all unopened merchandise, less shipping. Simply email customerservice@herbalmagic.ca within seven (7) days of receipt of your order to obtain a Return Merchandise Authorization (RMA#). Please write the number on the package. Include the packing slip that came with your order, and wrap the package securely. Ship to the return address indicated on the shipping label. If you do not have your packing slip, please indicate the order number on a separate piece of paper, enclose in the package and send the package to the following address:
Herbal Magic
6600 Dixie Rd, Unit 2
Mississauga ON L5T 2Y2
Canada
1-800-852-5401
WEIGHT LOSS PLANS REFUNDS
Herbal Magic will refund prepaid program costs that are requested within 10 days of a program purchase. Please note, refunds requested within 10 days of a program purchase will only be accepted and processed if the Herbal Magic proprietary program information has not been shared with the client. Herbal Magic proprietary program information includes, but is not limited to; Menu Plans, Shopping Lists, Recipe Guides, Kick-Start Cleanse, Program Allotments, etc.
Herbal Magic will cancel Advanced Weight Loss Plan subscriptions with thirty (30) days' notice to our Customer Service Team (unless otherwise specified in writing) for the 3 Month Plan or those shorter, sixty (60) days' notice for the 6 Month Plan or those between three and six months, and ninety (90) days' notice for the 12 Month Plan or those between six to twelve months. Termination will be effective the day following the end of the notice period. Any payment dates scheduled within the notice period will be applied. Contact our Customer Service Team by phone at 1-800-852-5401 or by email at customerservice@herbalmagic.ca.
Our Basic Weight Loss Plan subscription cancellations will take effect after the full commitment period (3, 6, or 12 months) is fulfilled. Once your initial commitment is complete, the plan will continue on a month-to-month basis until you submit a cancellation request to our Customer Service Team at customerservice@herbalmagic.ca. Once your cancellation request has been received, it will be reviewed by our team and a confirmation email will be sent to you.
Clients may temporarily pause their Herbal Magic Weight Loss Plans for medical reasons with a doctor’s note and pre-approval from our Customer Service Team.
If you have any questions or concerns about these policies, please contact us.