Shipping Policy
Orders over $99 ship free anywhere in Canada. Orders under $99 will have shipping fees calculated at checkout based on your location. All orders are shipped via Canada Post or Canpar, with delivery times varying by destination.
Please review our Return & Cancellation Policy below.
Please note that any orders returned without prior authorization will not be eligible for a refund.
Product Return & Refund Policy
If you are unsatisfied with your Herbal Magic products for any reason, we will refund the purchase price of all unopened merchandise, less shipping. To initiate a return, please email customerservice@herbalmagic.ca within seven (7) days of receiving your order to obtain a Return Merchandise Authorization (RMA#). Once your return is authorized, we will provide you with a return shipping label. Please use the label provided to return your package. Orders returned without prior authorization are not eligible for a refund.
Product Subscription Cancellation Policy
For product subscriptions, cancellations can take effect after the initial order plus one recurring order has been processed. After the recurring order, the subscription will continue on a month-to-month basis until you submit a cancellation request to our Customer Service Team at customerservice@herbalmagic.ca.
Once your cancellation request has been received, it will be reviewed by our team and a confirmation email will be sent to you. The cancellation request must be submitted at least 2 business days prior to the next scheduled payment, as we need time to review and action the cancellation.
Weight Loss Plan Prepaid Refund Policy
Prepaid program purchases are eligible for a refund if requested within ten (10) days of the purchase date and before any Herbal Magic proprietary program information has been provided or made available to the client. Once any proprietary program information has been provided or made available, the program is no longer eligible for a refund.
Herbal Magic proprietary program information includes, but is not limited to, menu plans, shopping lists, recipe guides, the Kick-Start Cleanse, program allotments, and other proprietary program materials.
Weight Loss Plan Subscription Cancellation Policy
By enrolling in an Advanced or Basic Weight Loss Plan subscription, you agree to the commitment period selected at the time of purchase (3, 6, or 12 months). You may submit a cancellation request at any time; however, cancellation will not take effect until your selected commitment period has been fulfilled.
Once your initial commitment period has been completed, your subscription will continue on a month-to-month basis. At that time, you may cancel your subscription directly through your account or by contacting our Customer Service Team at customerservice@herbalmagic.ca.
Cancellation requests must be submitted or completed at least two (2) business days before your next scheduled payment to allow sufficient time for processing. Once your cancellation has been processed, you will receive confirmation.
*Clients may temporarily pause their Herbal Magic Weight Loss Plans for medical reasons with a doctor’s note and pre-approval from our Customer Service Team.
If you have any questions or concerns about these policies, please contact us.
