Herbal Magic will refund prepaid program costs that are requested within 10 days of a program purchase. Please note, refunds requested within 10 days of a program purchase will only be accepted and processed if the Herbal Magic proprietary program information has not been shared with the client. Herbal Magic proprietary program information includes, but is not limited to; Menu Plans, Shopping Lists, Recipe Guides, Kick-Start Cleanse, Program Allotments, etc.

Our Advanced & Basic Weight Loss Plan subscription cancellations can take effect after the full commitment period (3, 6, or 12 months) is fulfilled. Once your initial commitment is complete, the plan will continue on a month-to-month basis until you submit a cancellation request to our Customer Service Team at customerservice@herbalmagic.ca. Once your cancellation request has been received, it will be reviewed by our team and a confirmation email will be sent to you.  The cancellation request must be submitted at least 2 business days prior to the next scheduled payment, as we need time to review and action the cancellation. 

Clients may temporarily pause their Herbal Magic Weight Loss Plans for medical reasons with a doctor’s note and pre-approval from our Customer Service Team. 

If you have any questions or concerns about these policies, please contact us. 

The Advanced Weight Loss Plans include unlimited personal health coaching sessions with one of our certified experts, which is why they're more expensive.

If you're on a Monthly Advanced Plan, your payment will be processed and your supplements will be automatically expedited to you every 28-days!